An AI concierge on every channel your guests already use: WhatsApp, phone, email, web and social. Behind them, one guest profile that your campaigns, journeys, loyalty and B2B pipeline all run on.
Nine modules across six layers, all sharing the same intelligence and the same data, so guest context never gets lost between teams or tools.
Every guest conversation, on every channel, in one shared inbox.
Every guest conversation, on every channel, in one shared inbox.
AI knowledge that learns your hotel and powers every guest interaction.
The data and automation layer that turns conversations into revenue.
Your guests message you everywhere: WhatsApp, Instagram, web chat, email, the phone. Your data lives somewhere else: PMS, booking engine, CRM, spreadsheets, the front desk. Your team sits in the middle, answering the same questions a hundred times a day, missing upsells, and reacting instead of driving revenue.
The result is predictable: slow responses, fragmented guest experience, lost direct bookings, and a CRM that nobody trusts.
Modern guest communication isn't a tooling problem.
It's a system problem.
Whether a guest messages, calls, books, replies to a campaign or fills in a survey, it is the same brain answering. The same guest record, the same knowledge, the same memory. Switch on a new surface and it arrives already knowing everything the others know.
Your guests don't want to download your app or learn your portal. They want to message you on WhatsApp, call from the airport, DM you on Instagram, or reply to your email, and they expect you to remember what was said last time. GuestMaker is one system speaking every channel natively, in one continuous thread.
Hola, sí, el spa abre los domingos de 10:00 a 22:00. ¿Reservo? 🌿
Hi! Pets up to 8kg are welcome at Mare for €15/night ✨
All-inclusive includes breakfast, dinner, drinks, and the kids club.
"...el spa está abierto los domingos de diez a veintidós..."
Subject: Re: Spa & pet policy. The spa at Mare opens at 10:00…
Subject: Your suite is ready, Anna. A few things we remembered…
One guest. One memory. Every channel.
Pre-booking guests browse and ask. Booked guests modify, request, and arrive. In-stay guests need answers in seconds. Post-stay guests come back when invited the right way. GuestMaker knows which stage every guest is in, and routes the conversation through the channels that actually fit.
A prospect, not yet a guest.
Objections answered, and the right hotel chosen.
Every channel returns live availability and a one-tap booking deeplink, so an answered objection converts in the same conversation.
Booked, not yet arrived.
Modifications, special requests, arrival logistics.
The booking carries a phone number, so WhatsApp becomes primary here and proactive journeys start running on their own.
On the property, right now.
Real-time service. Right-moment upsell.
The Brain knows the guest is on-property. Replies are immediate, and anything needing a human is routed to the department that owns it.
Checked out, not gone.
Feedback, loyalty, and the next booking.
The return conversation is held by the same Brain that hosted the stay. Full memory, nothing re-asked, no re-onboarding.
Each one is useful on its own. Together they are the reason a guest never has to explain themselves twice.
The guests who stay, and the agencies and corporates that send them. One contact record, one set of bookings, both sides reading the same history.
Hotel groups are never on one system. GuestMaker reads your PMS, your booking engine and your guest apps, and turns all of it into one profile per guest, so the Brain answers with the booking in front of it, not a guess.
A sample. 73 integrations across 13 categories.
See every integration or ask us about the one you run.
GuestMaker doesn't just modernize your guest communication. It changes what your business can do.
Convert OTA-acquired guests into repeat direct guests through every channel they use.
Promote anonymous contacts into reachable CRM profiles automatically, growing your owned database every day.
Pre-stay and in-stay journeys offer the right service, at the right moment, in the channel the guest already uses.
AI agents resolve the majority of repetitive guest questions, freeing your team for the conversations that matter.
We'll show you GuestMaker running on a group like yours: your channels, your stack, your languages, answering real guest questions with the booking, the history and the preferences already in hand. Thirty minutes is enough to see it.
