Every group is a different shape, properties, brands, channels, languages, systems. So we scope, we don’t list. Take one module or take all nine, on a portfolio of one hotel or four hundred, and pay for the footprint you actually run.
Editions size the portfolio, how many properties, how deep the hierarchy, how far the integrations reach. They do not gate the modules: every module is available on every edition, and most can be bought on their own. Nothing is metered per conversation.
One hotel. One brain. Every guest channel it needs.
A portfolio that shares one knowledge base and one guest record.
Governance, brands, regions and the integrations you already run.
Every one of these can be signed on its own. Voice alone. WhatsApp alone. The CRM alone. Nothing here is a bolt-on that only works once you have bought the rest, and because they all read from and write to the same knowledge base and the same guest profile, adding a second one makes the first smarter the same day.
The self-building knowledge layer every agent answers from.
One inbox for every channel, with AI on the first line.
Every guest resolved to one profile across brands and stays.
A front-desk voice that never puts a guest on hold.
Sent because of what a guest did, not what day it is.
Points, tiers and rewards that work across the whole group.
Every language is included. This is a linguist tuning voice and register per market, not a bigger list.
Any PMS, RMS, POS, spa or door system we don't already speak to.
Our team grooms the knowledge base and clears gaps every week.
Separate governance, tone and approvals per brand or region.
Quoted per rollout. It scales with how many properties and which modules, so a one-hotel Voice launch is not priced like nine modules across forty.
Historic guest data, transcripts and content moved in with you.
Data residency, retention policies, penetration test support, DPA.
No hidden tiers, no asterisks. If it is in the column, it is in your contract.
Guest volume never changes your invoice. Peak season is just peak season.
Your knowledge base re-reads your world on a schedule, forever.
EU hosting, consent ledger, retention policies, right-to-erasure flows.
60+ languages on every edition. We never gate a market behind a plan.
Every module, every channel, every language reads the same entry.
Paste your website and the first working brain exists the same afternoon.
A 14-hotel group with four brands and a legacy PMS is a different job to one boutique resort. Publishing one number would overcharge half of you and underserve the rest. So we scope in a week and commit for a year.
Properties, brands, channels, languages, the systems you already run, and who needs to approve what.
We crawl your real website before the second call, so you judge the product on your own content, not a demo hotel.
Edition, modules, add-ons and services in a single annual figure. No per-message meter, no overage clause.
Add properties, channels or modules mid-term at the same agreed rate card.
Written plainly, because procurement reads this page too.
Because scope, not seats, drives cost: number of properties, brands and regions, which systems we integrate with, how many markets you serve and how much of the service you want managed. We give you one annual figure after a 30-minute call, and it covers unlimited guest conversations.
No. Guest volume is never metered on any edition. Peak season, a viral post or a 400-room resort in high summer costs the same as a quiet Tuesday.
Yes. Most groups start with the Hotel Brain and the inbox, then add CDP, Voice, Campaigns or Loyalty. Modules added mid-term use the same rate card agreed at signature, pro-rated to your renewal date.
New properties join at your agreed per-property rate for the rest of the term, and inherit group knowledge on day one. No re-negotiation. Implementation for the new property is quoted on the same basis as the original rollout.
No, implementation is quoted separately, and it is the one number that genuinely varies. It scales with how many properties you are rolling out and with which modules you switch on: a single-property Voice rollout is a different job to nine modules across forty hotels. You get that figure in the same proposal, so there is no surprise later.
All of them, on every edition. The agents answer in the guest's language across 60+ languages and we do not gate that commercially. What is quotable as an add-on is tone-tuning a specific market, register, formality and brand voice, which is a linguist's work, not a feature flag.
Annual agreements are standard, with monthly available on Core. Enterprise groups can run multi-year terms with fixed uplift caps and a custom SLA.
We build a live brain on your own website before you sign anything, and run a 30-day pilot on one property or one channel where that helps the decision.
One call, one live brain built on your own website, one annual figure with nothing metered behind it.